Privacy Policy

Effective Date: 28 October, 2019.

At The Mane Touch, we value your privacy and are committed to protecting your data. This privacy policy outlines how we collect, use, store, and protect your information when interacting with our website, services, or products. Please read this policy carefully to understand how we handle your data.

1. Information We Collect

We collect personal data to improve your shopping experience. This may include:

Personal Identification Information: Name, email address, phone number, shipping address, and billing information.
Account Information: Login credentials and profile details if you create an account.
Payment Details: Credit or debit card information, which is securely processed by our payment gateway.
Technical Data: IP address, browser type, and cookies to improve website performance.
Order History: Records of products purchased and preferences for future recommendations.

2. How We Use Your Information

We use your personal data for the following purposes:

Order Processing: To complete purchases, manage payments, and deliver products.
Customer Support: To respond to inquiries, manage complaints, and offer assistance.
Marketing Communication: To send updates, promotions, and newsletters (with your consent).
Website Optimization: To analyze website usage and improve user experience.
Legal Compliance: To comply with legal obligations, such as fraud prevention.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

Service Providers: Shipping companies, payment processors, and IT service providers to fulfill your orders.
Marketing Partners: For promotional purposes (only with your consent).
Legal Authorities: If required to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences, analyze site traffic, and offer tailored content. By continuing to use our website, you agree to our use of cookies. You can modify cookie settings via your browser preferences.

5. How We Protect Your Data

We implement robust security measures to protect your personal data from unauthorized access, disclosure, or misuse. This includes:

Secure Socket Layer (SSL) encryption for data transfer.
Regular software updates and vulnerability checks.
Restricted access to personal data only to authorized personnel.

6. Your Rights and Choices

You have the right to:

Access Your Data: Request a copy of the personal data we hold about you.
Rectify Information: Correct any inaccurate or incomplete information.
Delete Your Data: Request that we delete your personal data (subject to legal obligations).
Withdraw Consent: Opt-out of marketing communications at any time.

To exercise any of these rights, please contact us at contact@themanetouch.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal or accounting requirements.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically for any updates. Significant changes will be communicated to you via email or website notification.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: contact@themanetouch.com
Phone: +44 7902 548240